Who we are
Naturaclinic’s Ltd is registered in Scotland and England with company number SC508790 and has its registered office at:
32 Craighall Road
Naturaclinic’s Ltd is VAT registered with VAT number 215572419
We collect information from you on the lawful basis of consent, when you register on our site, place an order or subscribe to our newsletter or provide your details in the salon via face to face, email, or over the phone. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Who has access?
Your information can be accessed by therapists, head office, and receptionists. All parties have an individual login in for the systems and the computers they are stored on have secure passwords, all of which are updated regularly.
How we use your information:
Any of the information we collect from you may be used in one of the following ways:
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails. The email address you provide for order processing, will only be used to send you information and updates pertaining to your appointments. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include an unsubscribe link at the bottom of each email. You can also update your preferences. We may also use your data for profiling to send you emails about products or services that is within a legitimate interest to you.
The information we collect and how
At Naturaclinics Ltd we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the best possible service for our clients. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 38 Craighall Road, Edinburgh, EH6 4RU or email us at to [email protected]. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address, or to [email protected]. We will promptly correct any information found to be incorrect.
You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 5 years. For transparency, listed are the business services we provide and how each service uses the information we collect.
Beauty Related Services:
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred nails and tan colours, and who your preferred therapists are. If you would not like to have these notes in the system, please notify us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
Appointment confirmations and reminders:
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.
Appointment ratings and reviews:
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.
If you become a member of our Beauty Club you can consent to getting an email reminding you on the benefits of the Club and a reminder to book. If you receive these already, you may withdraw consent at any time.
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.
How we protect your information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers except for reasons of processing transactions within the timeframe of that processing period.
Data processors and data locations:
We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premise. These companies are Phorest, Salon Iris, Booking Bug, and Mailchimp.
You may contact us at [email protected] to:
• Request information we have stored about you.
• Request we remove all identifying information about you.
• Make a complaint.
You can also make a complaint to the Information Commissioner’s Office if you feel we have not handled your data correctly by calling
0303 123 1113
Or by emailing
All design, text, graphics and arrangement thereof are the copyright of Naturaclincs Ltd or of other copyright owners. Any unauthorised reproduction of the contents of this site without the prior written permission of Naturaclinics Ltd is strictly prohibited